How to Cancel Fitness Centre & Group Fitness Reservations

If you’re not feeling well or can’t make a reservation that you’ve made for the fitness centre or a group fitness class, be sure to cancel your booking online. Read on to find out how to cancel:

  1. Login to your UBC Recreation profile at

If you have more than one person attached to your login, please select the appropriate person from the list to withdraw from your reservation by clicking anywhere on the row with their name.

  1. On the screen for the person you wish to cancel a reservation scroll down to the “Schedules” tab and click.

  1. Once open, select the “Switch to List View” option.

  1. In the List View, click on “Actions”. This will bring up a list menu, select “Withdraw” from this list.

  1. A pop-up will enable you to complete a refund to original payment method or as an account credit for future transactions.

Please note that there are no costs to cancel your fitness centre or group fitness class reservation.

  1. When your cancellation is complete, the screen will display a Withdrawal Confirmation.

You can either print or email this Withdrawal Confirmation.